1. CHALETS ZENYA BRAND REGISTRATION

Chalets Zenya (NEQ 1173177834) is a registered trademark with the Canadian Intellectual Property Office (registration number TMA1085951). As a result, the brand name “Chalets Zenya” and its use are protected at the Canadian level (from coast to coast), in the field of the rental of recreational residences, villas and cottages. Any direct or indirect use of a trade name, brand or company name which may lead to confusion with the registered brand Chalets Zenya, or which may falsely suggest a direct or indirect link to our brand, will be systematically prosecuted by our legal team.

For more information, see the following link: https://bit.ly/3n46L4a

 

2. OUR COMMITMENT TO CONFIDENTIALITY

In order to protect the privacy of its customers and users of its website, Chalets Zenya pays particular attention to the control and management of the data shared on its site, for the purposes of commercial or statistical activities. Our company is committed to rigorously respecting the confidentiality of the personal and non-personal information it collects, in accordance with this Privacy Policy (hereinafter referred to as the “Policy”).

 

3. APPLICATION OF THE PRIVACY POLICY

The Policy defines the way in which Chalets Zenya collects, uses and protects the information voluntarily provided by users on its website and the information transmitted automatically by their Internet server. This Policy applies to the entire chaletszenya.com site as well as to the products and services offered by Chalets Zenya.

The Policy also explains how to review or update your personal information and how to contact Chalets Zenya with any questions, suggestions or comments.

Chalets Zenya reserves the right to modify its Policy at any time without notice. We recommend that you read our Policy carefully and consult it regularly.

 

4. ACCEPTANCE OF OUR PRIVACY POLICY

By consulting the chaletszenya.com site and booking accommodation online, Chalets Zenya considers that you signify your acceptance of the terms of its Policy.

 

5. COLLECTION OF INFORMATION

a) Personal information
For the purposes of this Policy, the term “personal information” refers to information that identifies a physical person. Any action related to an online booking, registration, sending of a curriculum vitae or a contact form requires the voluntary transmission of your personal information. When this information is required mandatory to process your request, you are notified.

Among this information, Chalets Zenya collects:

  • Last name and first name
  • Sex
  • Address of residence
  • Email address
  • Phone number
  • Credit Card Number

Please note that this list is not exhaustive and may be subject to change without notice.

b) Non-personal information
For the purposes of this Policy, the term “non-personal information” refers to anonymous information that is usually recorded by Internet servers, such as Internet Protocol address (IP address), date and time of access, as well as the operating system and the browser used by the Internet user.

Demographic statistics on our visitors (age group, country of residence, language of correspondence, etc.) and their browsing habits (pages viewed, number of visits, duration of consultation, etc.) are also considered as non-personal information.

Chalets Zenya collects such information, primarily through cookies. Cookies are small data files that a browser installs on a user’s computer hard drive the first time they visit a website.

 

6. USE OF COLLECTED INFORMATION

User data is collected to allow Chalets Zenya to provide its products and services as well as for the following purposes: advertising, behavioral analysis and statistics, contact with a client, interaction with social networks and external platforms, registration and authentication, response to comments, marketing and targeting according to visiting habits.

a) Personal information
Contact information
The contact details provided voluntarily by the users of the chaletszenya.com website can be used for the following reasons: to confirm a booking, to send information about the products and services of our company, to get in touch with them, if necessary, understand their needs and obtain their level of satisfaction through a survey.

b) Non-personal information
Cookies
The use of cookies allows Chalets Zenya to compile statistics which are used to analyze its website traffic and create advertisements.

Analytical tools
Our company uses the Google Analytics audience analysis tool to obtain demographic statistics on its visitors and statistics on their browsing habits. We may also use this data to better understand their behavior or to improve the structure of our chaletszenya.com site. In addition, Google Analytics allows us to profile our current or potential customers, in order to improve our product and service offering.

To collect anonymous information and produce statistical reports, Google Analytics may use cookies, but without identifying you personally.

Advertising and Marketing

Our company uses the Google AdWords and Facebook Ads advertising tools to promote its products and services on the search engines as well as to increase traffic to its chaletszenya.com site. These tools use cookies and other technologies to track and analyze data, assess the popularity of content, better understand the online activities of Internet users and publish targeted advertisements (which take into account areas of interest, site visits or demographics). The way Chalets Zenya uses Google AdWords and Facebook Ads allows it to tailor its marketing practices to better meet the needs of its customers and display ads that the company believes may be of interest to them.

Disabling cookies

Any user can activate or deactivate the use of cookies by Google. To do so, go to the following address: https://support.google.com/accounts/answer/61416?hl=en

You can also opt out of serving interest-based or demographic ads on Google by visiting Ads Preferences Manager. When you turn off this setting, ads are not blocked. They still appear, but they usually don’t relate to your interests, demographics, or the sites you’ve visited.

 

7. DISCLOSURE OF YOUR INFORMATION

All information provided by users of our website, whether personal or not, is kept confidential. Each employee of Chalets Zenya is subject to compliance with this Policy.

The use of this data is reserved for Chalets Zenya and the suppliers and partners with whom the company has a business relationship. The information will be sent to them only if Chalets Zenya considers that such disclosure is necessary to ensure the delivery of its product and service offering.

In all other cases, no disclosure of your information to a third party will be permitted. In the event that Chalets Zenya needs to transmit one or more personal information to a party whose service has not been retained by Chalets Zenya, you will be notified in writing in advance. Only your explicit consent can allow this disclosure.

 

8. COLLECTION AND USE OF INFORMATION BY A THIRD PARTY

From time to time, some non-personal information, as defined in section 5b, may be collected by a third party.

Statistics
To collect information on its users and their browsing habits, Chalets Zenya uses statistics from the Google Analytics tool. When this information is used for Chalets Zenya’s personal purposes, it is protected by this Policy. Google Analytics may, however, collect data for its own use. In this case, your information is collected, used and protected according to its own Privacy Policy.

Advertising and Marketing
To create advertisements, Chalets Zenya uses the Google AdWords and Facebook Ads tools. When the information provided by this service is used for the personal purposes of Chalets Zenya, it is protected by this Policy. Google AdWords and Facebook Ads may, however, collect data for their own use. In this case, your information is collected, used and protected according to their respective policies: Facebook privacy policy – Google privacy policy.

 

9. PROTECTION OF YOUR INFORMATION

We use all reasonable efforts to ensure the security of personal information provided by users of our website. An external agency ensures the functionality of the server and the forms used for our website. In addition, Chalets Zenya has adopted appropriate security measures to protect its customers against the loss or unauthorized use of their personal information, including that relating to their credit card.

 

10. WITHDRAWAL AND CORRECTION OF YOUR PERSONAL INFORMATION

To remove your name from Chalets Zenya’s electronic participation lists or to change the personal information you have provided, send us your request by email at chaletszenya@gmail.com.

 

11. QUESTIONS OR COMMENTS

Our company encourages you to make any request for information, suggestion or comment with respect to this Privacy Policy. You can communicate with us at any time by email at chaletszenya@gmail.com.

 

12. RULES OF THE @CHALETSZENYA INSTAGRAM CONTEST

The Instagram contest begins on August 12, 2021 and ends at 11:59 p.m. on August 31, 2021 EST.

READ AND ACCEPT THE RULES

12.1. ELIGIBILITY CONDITIONS

12.1.1 This contest is open exclusively to persons 18 years of age and over from Quebec, Canada and the United States.

12.1.2 Registration for the competition is made by fulfilling the eligibility conditions clearly explained on our Instagram account (refer to the contest post).

12.1.3 To be declared a winner, the participant whose name has been drawn must have duly completed the eligibility conditions set out on our Instagram account. Failure to comply with one or more of these conditions will automatically disqualify him and another draw will take place to determine a new winner.

12.1.4 Each client is entitled to only one chance to win, a limit of one entry per client is imposed. Any attempt to enter more than once will ensure immediate disqualification.

12.1.5 By entering this competition, participants agree to abide by the rules of participation.

12.1.6 Participants have until August 31, 2021 at 11:59 p.m. to enter the competition.

12.2. THE PRICE

12.2.1 The prize to be won is a weekend for 8 people at Chalet Blue Jay located on the Fiddler Lake Resort, with a total value of CDN $ 1,995, courtesy of Chalets Zenya;

12.2.2 The temporary freeze of a reimbursable security deposit of CDN $ 2,000 by credit card is the responsibility of the winner. The winner, by accepting the grand prize, acknowledges the inherent dangers of using a cottage and acknowledges that Chalets Zenya cannot be held responsible for any injuries, accidents or fatalities that may occur while staying at the cottage.

12.2.3 If the winner refuses to accept the prize, this releases the Released Parties from all responsibility and obligation towards the winner.

12.2.4 This price does not include (other than those mentioned above): transport costs, meal costs, drinks, tips and personal expenses.

12.3. GENERAL REGULATIONS

12.3.1: The @chaletszenya Instagram contest takes place between August 12, 2021 and August 31, 2021. It mainly consists of a draw among the participants who will have met the requirements of the contest between the following dates: August 12, 2021 and August 31, 2021

12.3.2 The winner accepts that their first name, last name and Instagram username will be mentioned when the winner is announced on the Instagram page or on the Chalets Zenya website.

12.3.3 No purchase is necessary.

12.3.4 Chalets Zenya reserves the right to terminate or modify the contest after having received the authorization of the Régie des alcools, des courses et des jeux if events beyond its control prevent it from continuing or oblige to modify it. In such a case, no liability can be attributed to it.

12.3.5 A dispute over the awarding of the prize may be submitted to the Régie des alcools, des courses et des jeux for a ruling. This dispute may be submitted only for the purpose of intervention in the attempt to resolve it.

12.3.6 The contest database is the property of Chalets Zenya. Contest applications are subject to verification before prizes are awarded and will be declared invalid if non-compliant.

12.3.7 Chalets Zenya assumes no responsibility for the failure of any website or mobile application used for the purposes of the contest, nor for any problem or technical failure of any network or telephone line, online computer system, server, service provider, computer equipment, software, failure of any e-mail or transmission to be received due to technical or other problems, congestion on the Internet network or on any website, or any combination of these reasons, including damage caused to the computer equipment of the participant, or any other person, which may result from participation in this contest.

12.3.8 The personal information requested from participants in the context of the contest will be used only by Chalets Zenya or a third party authorized by the latter in the context of carrying out the contest. This information will not be used for any other purpose without the consent of the participants and the parents and legal guardian. By providing this information, participants consent to its use for the purposes indicated.

12.3.9 In the event of non-availability due to factors beyond their control, the Released Parties reserve the exclusive and absolute right to substitute a prize with another of equivalent value and nature, without recourse for the winner.

12.4. THE DRAW

12.4.1 The prize draw will be carried out electronically among the participants who have met the requirements of the competition. This draw will take place on September 1, 2021. The winner will be contacted by phone or email. In the event that the winner cannot be reached within 10 days of the draw, another participant will be chosen.

12.4.2 Chalets Zenya cannot be held responsible for any failed attempt to contact a selected participant.

12.4.3 The prize must be accepted as is and cannot be transferred, exchanged or substituted.

12.4.4 Anyone who wins this contest agrees to abide by these rules and the decisions of Chalets Zenya, which administers the contest, and whose decisions are final and without appeal.

N.B. The masculine gender is used as a generic for the sole purpose of simplifying the text. The use of the word “or” in these rules should not be interpreted as being exclusive to any of the elements or conditions mentioned and may be cumulative.